Extremely rude staff – shocking experience

Walked into Ottery News today and immediately saw the staff being rude and dismissive to a customer who was just asking a simple question about stock. The tone was sharp and unwelcoming—no greeting, no patience, just attitude from the start. The shop has the usual papers, snacks, and basics, but the poor service makes it unbearable. Felt unwelcome the second I stepped in. Please speak up if you’ve had similar experiences—it’s important for locals and visitors to know there are friendlier options in Ottery St Mary. Won’t be going back.

19/02/2026